Frequently Asked Questions:
Below are some of the most frequently asked questions:
Do you provide international shipping?
Unfortunately, at this time we only ship to the USA. Some of the shipping options include:
- USPS (US Postal Service)
- UPS (United Parcel Service)
- FedEx (Federal Express, Inc.)
- Other common carriers
Is there a minimum I should spend to get Free shipping?
To receive notifications about free shipping specials, please sign up for our newsletters. It’s completely free and you can unsubscribe at any time.
In some cases, we may offer free shipping along with other discounts and exclusive offers. We highly recommend that you join our email newsletter list to receive the latest product updates and best deals.
Please note that some products are not eligible for free shipping. We calculate shipping for orders based on a combination of the package price, weight, and dimensions.
If you join our Pro Membership (coming soon), you will get free shipping on most orders and enjoy other perks and exclusive discounts on all products.
How long is the shipping time?
Typically, it takes 2-5 business days for items to be shipped. Shipping times vary by location and shipping method. Other factors, like weather conditions or holidays, may cause delays in receiving shipments.
We provide tracking information to help you track your package from the time it leaves our warehouse until it arrives at your doorstep. Once your order is shipped, you will receive an email from us with your package tracking information.
If you didn’t receive your order within 30 days, please contact us. For more info, please check our shipping policy.
Can I view my Order Status?
Yes, you will be able to check your order status at any time by clicking on “Order Status” on your HealthDevice account or simply by visiting this link: https://healthdevice.com/order-status
- If your order is marked as (Failed), (Pending payment), or (On Hold), it means that there was a problem with your order. You may try placing your order again or contacting us for assistance.
- If your order is marked as (Processing), it means that we have received your order and we are preparing the shipment.
- If your order is marked as (Completed), it means that we have successfully shipped your item and it should be on its way.
To request additional information about your order, please contact us and we will get back to you as soon as possible.
Can I return an item?
Yes, we accept returns within 30 days from the date of purchase as long as your item is eligible for a return or exchange. Due to the nature of the healthcare items and hygienic regulations, some items can not be returned. For more information, please read our return policy.
Please note that your item must be returned in its original form and packaging (shipping charges are not refundable). To return an item, please follow these steps:
- Contact us with your order receipt or transaction id.
- Please wait for us to contact you and go over your return.
- Once we agree on your return, we will ask you to return the item back to us.
- Please allow time for us to receive your package.
- Once we receive and examine your item, we will refund your original purchase in full.
Can I get a refund?
We take great pride in our reputation for quality and excellent value. Your satisfaction is our main priority, that’s why we offer refunds if you didn’t receive your item within 30 days or if you received a damaged/broken/not-as-described item. To submit a refund request or to learn more, please check our refund policy.
When will I receive my refund?
Refund requests will be processed instantly however it may take 7-10 business days for the refund to display on your credit card statement (this also depends on your Bank). Please note that refunds will be issued to the same payment method used at the time of purchase.
What payment methods do you accept?
For your convenience, we accept Paypal, VISA, and Credit cards.
I received a broken item, what should I do?
If you received a damaged/broken item, please take pictures of the damage and the package that it arrived in. These photos are imperative to prove to the shipping company that something has been damaged during shipping.
Depending on the damages, one of these things may happen:
- The item goes back to us, and we will send you a new one.
- You receive an agreed-upon full or partial credit for the damage.
What happens if I receive the wrong item (size/style/color)?
If you received the wrong item (different from the one you ordered), please contact us and we will resend you another item.
If you did not find an answer to your question on this page, feel free to contact us.