Return & Exchange Policy
We want you to be satisfied and happy with your purchase. HealthDevice accepts returns within 30 days from the date of your purchase as long as your item is eligible for a return or exchange.
Due to the nature of the healthcare items that we are selling and hygienic regulations, some items can not be returned. Please read the following guidelines to determine if your order is eligible for a return or exchange.
Returns are not allowed on these items
- Hearing aids and earwax cleaning products.
- Equipment for bathroom safety (like raised toilet seats, shower/bath transfer benches, grab bars, wheel chairs, tub bars, bath lifts, commodes, etc.)
- Oxygen tanks and regulators
- Back cushions and seat cushions
- Any package that has been opened or otherwise is unable to be resold as new.
- All other items marked as “non-returnable” within the product description on the website
Additionally, we cannot accept:
- Requests for returns more than 30 days afterpurchase
- Any item that has been altered or used
- Items that are not in their original packaging
- Items related to the Coronavirus, including but not limited to face masks, goggles, antiseptic wipes, sanitizers, and cleaning products.
Please note the following guidelines for all returns:
- All items must be returned in their original form and packaging.
- You must return the item within 30 days from the date of your purchase.
- You will pay for all the costs associated with the return.
- If you are exchanging for a different size, color or type, we may charge you for the difference in price. We will refund you the difference if the new item costs less.
- HealthDevice reserves the right to limit the number of returns.
If you received a damaged/broken item, please take pictures of the damages and the package that it arrived in. These photos are imperative to prove to the shipping company that something has been damaged during shipping. Depending on the damages, one of these things may happen:
1. The item goes back to us and you receive a new one.
2. You receive an agreed-upon full or partial credit for the damage.
If you believe your item is eligible for return/exchange, please follow these steps:
- Contact us and provide your order receipt or transaction ID.
- Please wait for us to go over your return request.
- Once we review your return request, we will ask you to return the item back to us and we will provide you with a Return Merchandise Authorization (RMA). Items returned without an RMA# will not be accepted.
- Items must be returned within 14 days of receiving your RMA number.
- Please allow time for us to receive your package (the time will depend on your country/location).
- It is highly recommended that you pack the item properly and ship it insured for the retail value of the item. Also, be sure to obtain a valid tracking number. We are not liable for lost or damaged items on the way from your address to any of our returned facilities.
- Once we receive your item, we will refund your original purchase in full.
Please note: We will refund your original purchase (shipping charges are not refundable). Please don’t hesitate to contact us if you have any questions.